Please help - I continue to receive the same update failed message regarding CS6 Extended 13.0.3 x64. I am a Creative Cloud member running OS X 10.8.2. I've tried uninstalling and reinstalling, signing out, as well as manually downloading the update, and nothing has worked.
Thanks
BEE
DW023: The extension payload: {1C038446-0A9C-4951-9D3C-2B6D16AF4598} Adobe Photoshop CS6 AE English Language Pack_13.1.1_AdobePhotoshop13-en_AE 13.1.1.0 requires a parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS6 AE English Language Pack_AdobePhotoshop13-en_AE
MinVersion: 0.0.0.0
This parent relationship is not satisfied, because this payload is not present in this session.
This payload will be ignored in this session.
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0: 0 (0,0)
{F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Patch {CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0 can be applied to product {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0
Patch {F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0 can be applied to product {1F955A4A-F365-4379-AEE2-B7C83E1AA883} Adobe Photoshop CS6 Support 13.0.0.0
[ 0] Tue Jan 15 10:38:33 2013 INFO
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0 is: false
Action string for {CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0 is install
Value returned on lookup of payload: {F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0 is: false
Action string for {F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Applications
[ 0] Tue Jan 15 10:38:34 2013 INFO
BEGIN InstallOperationsQueue Unordered operations
{CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0: with operation install
{F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0: with operation install
{F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0: with operation install
{F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0: with operation install
{F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0
::START TIMER:: [Payload Operation :{CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B}]
[ 1] Tue Jan 15 10:38:34 2013 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Request to install payload
Payload {CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
[ 1] Tue Jan 15 10:38:35 2013 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdirlGQiIiVm/Install.db
[ 1] Tue Jan 15 10:38:35 2013 ERROR
DS015: Unable to read symlink target of source file "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/Plug-Ins/Extensions/FastCore.plugin/Content s/CodeResources"(Seq 2)
DW063: Command ARKCopySymlinkCommand failed.(Seq 2)
[ 1] Tue Jan 15 10:38:35 2013 INFO
Completing installation for payload at /private/tmp/.tempdirlGQiIiVm/Install.db
[ 0] Tue Jan 15 10:38:40 2013 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B}] took 6554 milliseconds (6.554 seconds) DTR = 1.83094 KBPS (0.00178803 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0
[ 0] Tue Jan 15 10:38:41 2013 INFO
Calling the custom action code for pre-install for payload {F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0
::START TIMER:: [Payload Operation :{F6A68605-AD52-4D3F-8041-D898B3AD5D9D}]
[ 2] Tue Jan 15 10:38:41 2013 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Request to install payload
Payload {F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
[ 2] Tue Jan 15 10:38:42 2013 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdirbrVbi2sm/Install.db
Attempting to patch file: "/Library/Application Support/Adobe/Adobe Photoshop CS6/patcher_trigger/patchTrigger"(Seq 3)
[ 2] Tue Jan 15 10:38:42 2013 ERROR
DW063: Command ARKPatchCommand failed.(Seq 3)
[ 2] Tue Jan 15 10:38:42 2013 INFO
Completing installation for payload at /private/tmp/.tempdirbrVbi2sm/Install.db
[ 0] Tue Jan 15 10:38:47 2013 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F6A68605-AD52-4D3F-8041-D898B3AD5D9D}] took 6554 milliseconds (6.554 seconds) DTR = 0.610314 KBPS (0.00059601 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0
No operation. We're done:
[ 0] Tue Jan 15 10:38:49 2013 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 0] Tue Jan 15 10:38:49 2013 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core: Install failed
DW050: - Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support: Install failed
[ 0] Tue Jan 15 10:38:49 2013 INFO
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 20572 milliseconds (20.572 seconds) DTR = 1.94439 KBPS (0.00189882 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 31 error(s), 0 warning(s)
----------- Payload: {CFA1AAD1-DC10-413D-875E-2F5B8A78CB3B} Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core 13.1.1.0 -----------
ERROR: DS015: Unable to read symlink target of source file "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Required/Plug-Ins/Extensions/FastCore.plugin/Content s/CodeResources"(Seq 2)
ERROR: DW063: Command ARKCopySymlinkCommand failed.(Seq 2)
----------- Payload: {F6A68605-AD52-4D3F-8041-D898B3AD5D9D} Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support 13.1.1.0 -----------
ERROR: DW063: Command ARKPatchCommand failed.(Seq 3)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 Core_13.1.1_AdobePhotoshop13-Core: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Support_13.1.1_AdobePhotoshop13-Support: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
---------------------------------------------------------------------- ---------------
[ 0] Tue Jan 15 10:38:50 2013 INFO
Exit Code: 7 - Unable to complete Silent workflow.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DS015, DW023 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*