How can I re-install the Creative Cloud softwares on my new computer?
Hello, I bought the Creative Cloud softwares and installed them on my former computer (which is unfortunately dead...). My license is still activated but I can't find how to download them on my new...
View Articlecan't download Creative Cloud Connection ¿?
I am in Creative Cloud for some moths already but can't download Creative Cloud Connetion and wonder why... help please
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Help needed with updates!
Every time I download updates to Photoshop CS6 via the application manager on Creative Cloud, it downloads fine but always fails on the update. I have tried this twice now in the space of week. Comes...
View ArticleReceived a Team Account conformation
but all programs are marked "Try".When trying to license a trial, I get a Serial Number window.It seems that it doesn't recognize my membership.Kind of stuck...Any idea what to do?
View ArticlePremiere Pro CS6 preset templates
My Premiere Pro is missing preset templates - there is nothing in the designer presets.
View ArticleAdobe Application Manager wont install any programs or update
I have downloaded all program/apps and now I wanted to update an app. The Application Manager tries to update, but crashes and I get a message that the program I try to install is not a genuine Adobe...
View ArticleApplication Manager message inexplicable
I am attempting to initialise Adobe Application Manager so I can use After Effects from Creative Cloud. This laptop is connected to the internet via WiFi - which is how I'm filling in this Web form....
View ArticleWhy isn't Premier Pro showing in my app downloads?
I just bought Creative Cloud and want to use Premier Pro but its just not showing under apps. Why is this?
View ArticleHow do I reinstall an app after accidentally uninstalling it?
I accidentally uninstalled Premiere from my laptop. I have a creative cloud subscription, so I thought I could reinstall it with the Application Manager but it says that the Adobe Premiere Pro CS6...
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Error 16 is stopping me from working completely
HiI am having a major problem with all of my Adobe products which I had downloaded from the Creative Cloud and worked fine until I changed some permissions. I got ERROR 16 messages when I wanted to...
View ArticleCreative cloud subscription problem
I have just purchased Creative cloudI can install programs only as trials.Adobe app manager is showing try at almost all programsI have chated with some adobe reps but they could'nt solve the...
View ArticleInstalling apps at a different drive than C:
As I have an SSD-disk at 240 GB (drive C:); I want to change the installation of the apps to a much bigger disk in drive D. I can't figure out how to do so. Please help. Message was edited by: Rigmor...
View Articleuninstall needed after upgrading?
After installing CS6, should I uninstall my CS3 apps?
View ArticleJust bought CC subscription but nothing will update
iMac running OS X 10.8.3 16 GB RAM I have been running Adobe Creative Suite CS6 Design & Web Premium (from disc) and have just committed to one year's CC subscription, but where do I go from here?...
View ArticleIssues with Safari 5.1.7 - can't sign in!
I have just signed up for Creative Cloud and am ready to start downloading apps. However when I try to sign in and get to the pop up asking for DOB the date selectors do not function. I'm on Mac OS...
View ArticleNorton Security Suite Blocking pocoxml.dll
I did the new update today and notices my Norton Security Suite blocked this: pocoxml.dll.Identified it as : suspisious cloud.7.fNorton also quarantined this: "Category: Resolved Security RisksDate...
View ArticleWill installing CS6 over cloud over write my CS5 owned copy?
I have a personal, owned, copy of CS5 but through work could have a cloud version of CS6. Will installing CS6 over write my copy of CS5? If not, why am I prompted to close Photoshop before I can...
View Articledamaged/incomplete
Just started my subscription. Have downloaded the programs I need, but when I try to open them from my applications/programs, I get the message that they can not be opened because the files are damaged...
View ArticleWhy is my password not accepted
Why does my password keep being rejected after downloading
View ArticleProxy Issues
Major issues with an NTLM authenticating Proxy (Microsoft Threat Management Gateway 2010) in front of AAM. It is blocking communication because it isn't using the proxy and needs to be resolved as...
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