I have the creative cloud installed. Last week I was able to download both Lightroom and Photoshop to my desktop using the creative cloud desktop application. This week when I use the CC desktop app, I'm getting a message that says simply "Download Error. Please contact customer support." I uninstalled the CC app and reinstalled it, and I'm still getting this message. What should I do?
Also, I'm about to go out of the country and won't always have internet access. I want to make sure that I have lightroom, photoshop, and illustrator available to use on my computer even while I'm without internet. How can I make sure I've downloaded the programs and will have them while I'm abroad? Do I need to register them somehow? How do I do that if I don't have a serial number, but I do have a creative cloud membership ID?
Thank you,
Jamie
