I've been trying to download and install the trial version of After Effects for the last two days. Each time I try, the Adobe Installer says that it is downloading Creative Cloud desktop. The green status bar moves about 10 percent of the way, the little blue status wheel is turning and there i stays. I've let the laptop run as long as two hours, but nothing more happens. I've tried loading on anothr computer and I get identical results.
I am using Win7 as my operating system. I've checked the task manager and it says the installer and download are running, but nothing is changing.
Any help would be appreciated
hank you.